Delivery policy
Last updated 4 November 2026
We deliver anywhere in South Africa. Orders go out once a week, on Friday.
1. The weekly schedule
- By Wednesday at 18:00: your order is confirmed and paid (for a lay-by, fully paid).
- Thursday: we collect your order from our supplier, check it and pack it.
- Friday: it's ready to collect, or handed to the courier. We send you the tracking number on WhatsApp.
Orders paid after the cut-off go out the following Friday. Public holidays and the December rush can add a day or two, and we tell you on WhatsApp if that happens.
2. Options and fees
| Option | Fee | Details |
|---|
The fee is shown at checkout before you send your order. Fees for one order cover all of its items.
3. Our 30-day promise
As required by ECTA section 46, if your order hasn't been delivered within 30 days of payment, you may cancel it and we refund everything you paid, delivery included, within 30 days.
4. Collecting from a PEP store, a Pudo locker or from us
- PAXI and Pudo send you an SMS or code when your parcel arrives. Collect it with that code and your ID.
- Collect within the time the courier gives in that message. Parcels that aren't collected go back to us, and we charge the delivery fee again to resend them.
- For collection in Pretoria, we share the pick-up point and times on WhatsApp when your order is ready.
5. Addresses
Please check your address or pick-up point at checkout. If a parcel goes to the wrong place because of a mistake in the details you gave us, we can resend it, but the delivery fee applies again.
6. Lost or damaged parcels
Until your parcel reaches you or the pick-up point you chose, it's our responsibility. If it's lost on the way, we resend your order or refund you in full. Check your parcel when you collect it. If it's damaged, send us photos on WhatsApp within 48 hours and we sort it out under our returns policy.
7. Questions
Message us on WhatsApp at WhatsApp with your order number. We reply from 8:00 to 19:00.